FAQ Coronavirus (COVID-19)

Last update: February 12th, 2021 - 09:00.

We keep a close eye on the developments surrounding the corona virus and will update the information below if necessary. The health and safety of our customers always comes first, we don't want to put anyone at risk unnecessarily.


We are pleased that we have been able to successfully close the season after facing a unique and special situation last summer. Our own mobile homes in Italy & Luxembourg were fully booked from the beginning of July until the end of September, and lots of families have enjoyed their holiday. Despite the fact that the virus is not gone yet, we are looking forward to an even better season in 2021 with new expansions. Currently we are busy with the preparations of new mobile homes at a number of new campsites. That is why we would like to invite you to have a look around our current offer for 2021. The summer holiday remains a moment to look forward to, which is why you can book it without any obligation at Estivotravel.

For departures in 2021
At this moment it is not yet possible to predict the situation of the summer in 2021. Of course we hope to know more about this by then. We understand that you might have doubts about booking a holiday for 2021. For that reason we have eased our cancellation conditions, meaning you can cancel or change your booking free of charge until May 1, 2021. With early booking discounts of up to 50%, booking now means enjoying an extra discount.

Estivotravel uses the following early booking conditions:

  • Take advantage of early booking discounts until 50%
  • If the booking is changed, the early bird discount still applies
  • It is also always possible to change or cancel your booking free of charge until 1 May
  • In case of cancellation, the deposit will of course be refunded immediately
  • Refund in case of negative travel advice or lockdown because of Covid-19
  • We ask for a 10% down payment within 14 days, 20% no later than 01-03-2021 and the remainder 4 weeks before departure
  • Certain of the best place in our luxury mobile homes

Find out more about our changed conditions for 2021 bookings
 

Frequently Asked Questions

What measures apply in the country where I am going on holiday?
Please use the advice from the government from your own country.

What measures apply at the campsite I have booked?
The campsites will draw up protocols for 2021 to ensure the safety of its guests. For the specific measures per campsite, we would like to refer you to the website of the campsite itself. The campsites will add their measures for 2021 over time. Click here for an overview of the campsites.

When will I be informed if my trip cannot take place due to a negative travel advice?
We keep a close eye on the developments and will contact you no later than 2 weeks before departure if there is a negative travel advice for your destination.

What does a negative travel advice mean?
If the government has issued the colour code orange or red for your travel destination, we see this as a negative travel advice. It means that the government advises not to travel to that destination or the destination does not accept tourists. If you cannot reach your destination because the country you are traveling through does not accept tourists in transit, this also falls under negative travel advice.
View our flexible conditions in case of negative travel advice here.

What if I want to cancel my trip myself?
If you want to cancel your trip, there will be costs from 1 May 2021.

  • If cancelled up to 1 May: free of charge*
  • If cancelled from 1 May till the 28th day before the travel day: 30% of the travel sum
  • If cancelled from the 28th day till the 14th day before the travel day: 60% of the travel sum
  • If cancelled from the 14th day till the 7th day before the travel day: 75% of the travel sum
  • If cancelled from the 7th day till the arrival day: 90% of the travel sum
  • If cancelled at the arrival day or later: the total travel sum (100%)

*In case you have paid with a voucher, you will receive a new voucher. Valid until 31-10-2022.

I have to quarantine and therefore cannot travel, can I cancel free of charge?
If you need to be quarantined, but have not tested positive yourself and therefore cannot travel, this is not a valid reason to cancel free of charge. Of course we can always think along with you to rebook your holiday to another date. Please contact us if this is the case, we will look at the possibilities together.

Can I cancel my trip free of charge if I or my travel companions have tested positive?
No, unfortunately that is not possible. In that case, contact your cancellation insurance. For many insurance companies, a positive test is a valid reason to reimburse the cancellation costs. We therefore advise you to always take out cancellation insurance. Pay close attention to the applicable conditions surrounding Covid-19.

I want to cancel my trip because otherwise I will have to be quarantined for 10 days at the destination or when I return home. Is that possible?
A quarantine requirement of 10 days, upon arrival or at home, issued by the government of the country where you live, or by the country of your destination, is considered negative travel advice. The advice is not to travel to your destination. In case of negative travel advice you can rebook or cancel your holiday free of charge.

At my destination I have to show a negative PCR test. Can I cancel free of charge?
Unfortunately, showing a negative PCR test is not a valid reason to cancel the holiday free of charge. The costs of a PCR test are at your own expense.

I have not been vaccinated yet, can I go on holiday?
It is not yet clear whether countries can refuse tourists if they do not have a vaccination certificate. We also do not know whether this may actually be required. Only when more is known about this can we take a position on this.

The call for my vaccination falls during my vacation. What now?
In that case, please contact us. Unfortunately, the call for a vaccination is not a valid reason to cancel free of charge. We understand that you want to stay in your home country to be vaccinated. We are happy to look with you to see if we can move your trip to another period in 2021.

I have not been vaccinated (yet) and therefore do not want to go on holiday, can I cancel free of charge?
No, this is not a valid reason to cancel free of charge. You can cancel or change free of charge until 1 May. Our regular cancellation conditions apply after 1 May. View a complete overview of our travel conditions here.

Can I get compensation if not all facilities are available on the campsite?
No, we do not provide compensation if it appears that the facilities are (partly) unavailable due to Covid-19.

Can I rebook my vacation to 2022?
Unfortunately it is not possible to rebook your holiday to 2022. You can choose to rebook your holiday to another destination, such as Luxembourg or Austria, which might be a little closer to home. Or check out the options later in the year, such as in September.

About the voucher / credit note
If we had to cancel your 2020 trip due to the corona virus, we have offered you a voucher. The voucher is valid for one year from the time of issue and can be used for all destinations in the Estivotravel offer. You can therefore book your next holiday within 1 year after issue and redeem your voucher. The arrival date of the new booking must be before December 31, 2021.

Finally...
We understand that the holidays will be different than usual. There will be measures at the campsites, but each campsite has plenty of time to be well prepared for this in 2021. Whether you go on holiday in your home country, or in Italy, measures will continue to apply as long as the virus is still there. But we also believe that staying outdoors on a campsite is a good choice in these times. At a campsite you have space around your own accommodation and at Estivotravel you also have your own sanitary facilities.

We sincerely hope that you will have a great camping holiday this summer with Estivotravel.

Kind regards,
Marcel Janssen
Director / owner Estivotravel

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