Last update: August 16th, 2022 - 14:00.
We keep a close eye on the developments surrounding the corona virus and will update the information below if necessary. The health and safety of our customers always comes first, we don't want to put anyone at risk unnecessarily.
Estivotravel uses the following flexible booking conditions with regard to COVID-19:
What if I want to cancel my trip myself?
If you want to cancel your trip, there will be costs applicable.
*In case you have paid with a voucher, you will receive a new voucher. Valid until 31-10-2022.
I have to quarantine and therefore cannot travel, can I cancel free of charge?
If you need to be quarantined, but have not tested positive yourself and therefore cannot travel, this is not a valid reason to cancel free of charge. Of course we can always think along with you to rebook your holiday to another date. Please contact us if this is the case, we will look at the possibilities together.
Can I cancel my trip free of charge if I or my travel companions have tested positive?
No, unfortunately that is not possible. In that case, contact your cancellation insurance. For many insurance companies, a positive test is a valid reason to reimburse the cancellation costs. We therefore advise you to always take out cancellation insurance. Pay close attention to the applicable conditions surrounding Covid-19.
I want to cancel my trip because otherwise I will have to be quarantined at the destination or when I return home. Is that possible?
A quarantine requirement, upon arrival or at home, issued by the government of the country where you live, or by the country of your destination, is considered negative travel advice. The advice is not to travel to your destination. In case of negative travel advice you can rebook or cancel your holiday free of charge.
I have not been vaccinated yet, can I go on holiday?
It is not yet clear whether countries can refuse tourists if they do not have a vaccination certificate. We also do not know whether this may actually be required. Only when more is known about this can we take a position on this.
I have not been vaccinated (yet) and therefore do not want to go on holiday, can I cancel free of charge?
No, this is not a valid reason to cancel free of charge. In case you cancel your booking, our regular cancellation conditions apply. View a complete overview of our travel conditions here.
Can I get compensation if not all facilities are available on the campsite?
No, we do not provide compensation if it appears that the facilities are (partly) unavailable.
I still have a Corona voucher. How can I redeem my voucher?
When you make your booking through our website, you can write the code of your voucher in the remarks. We will make sure to redeem the voucher at your booking.