FAQ Coronavirus (COVID-19)

Last update: July 15th, 2021 - 12:00.

We keep a close eye on the developments surrounding the corona virus and will update the information below if necessary. The health and safety of our customers always comes first, we don't want to put anyone at risk unnecessarily.


Quick links:

Specific information:


Estivotravel uses the following flexible booking conditions with regard to COVID-19:

  • Refund in case of negative travel advice or lockdown because of Covid-19
  • Rebook without additional costs to another destination
  • Early bird discount will still apply if the booking is changed
  • We ask for a 30% down payment within 14 days and the remainder 4 weeks before departure.
  • If your travel destination has a negative travel advice at that time, you may postpone the remaining payment until 2 weeks before arrival.

Find out more about our flexible conditions for 2021 bookings
 

Frequently Asked Questions

What measures apply in the country where I am going on holiday?
Please use the advice from the government from your own country.

What measures apply at the campsite I have booked?
The campsites have drawn up protocols for 2021 to ensure the safety of its guests. For the specific measures per campsite, we would like to refer you to the website of the campsite itself. Click here for an overview of the campsites.

When will I be informed if my trip cannot take place due to a negative travel advice?
We keep a close eye on the developments and will contact you no later than 2 weeks before departure if there is a negative travel advice for your destination.

What does a negative travel advice mean?
If the government has issued the colour code orange or red for your travel destination, we see this as a negative travel advice. It means that the government advises not to travel to that destination or the destination does not accept tourists. If you cannot reach your destination because the country you are traveling through does not accept tourists in transit, this also falls under negative travel advice.
View our flexible conditions in case of negative travel advice here.

What if I want to cancel my trip myself?
If you want to cancel your trip, there will be costs from 1 May 2021.

  • If cancelled up to 1 May: free of charge*
  • If cancelled from 1 May till the 28th day before the travel day: 30% of the travel sum
  • If cancelled from the 28th day till the 14th day before the travel day: 60% of the travel sum
  • If cancelled from the 14th day till the 7th day before the travel day: 75% of the travel sum
  • If cancelled from the 7th day till the arrival day: 90% of the travel sum
  • If cancelled at the arrival day or later: the total travel sum (100%)

*In case you have paid with a voucher, you will receive a new voucher. Valid until 31-10-2022.

I have already booked my holiday, but I am unsure wether I should go. What is your advice? 
On the Re-open Europe site you can see that all destinations we offer (with the exception of Spain) are colored yellow or green. That is good news, in this case there is no negative travel advice for these countries. Because of our flexible conditions regarding Covid, you can accommodate your holiday with us without any risk. View our flexible conditions here

I have to quarantine and therefore cannot travel, can I cancel free of charge?
If you need to be quarantined, but have not tested positive yourself and therefore cannot travel, this is not a valid reason to cancel free of charge. Of course we can always think along with you to rebook your holiday to another date. Please contact us if this is the case, we will look at the possibilities together.

Can I cancel my trip free of charge if I or my travel companions have tested positive?
No, unfortunately that is not possible. In that case, contact your cancellation insurance. For many insurance companies, a positive test is a valid reason to reimburse the cancellation costs. We therefore advise you to always take out cancellation insurance. Pay close attention to the applicable conditions surrounding Covid-19.

I want to cancel my trip because otherwise I will have to be quarantined for 10 days at the destination or when I return home. Is that possible?
A quarantine requirement of 10 days, upon arrival or at home, issued by the government of the country where you live, or by the country of your destination, is considered negative travel advice. The advice is not to travel to your destination. In case of negative travel advice you can rebook or cancel your holiday free of charge.

At my destination I have to show a negative PCR test. Can I cancel free of charge?
Unfortunately, showing a negative PCR test is not a valid reason to cancel the holiday free of charge. The costs of a PCR test are at your own expense.

I have not been vaccinated yet, can I go on holiday?
It is not yet clear whether countries can refuse tourists if they do not have a vaccination certificate. We also do not know whether this may actually be required. Only when more is known about this can we take a position on this.

The call for my vaccination falls during my vacation. What now?
In that case, please contact us. Unfortunately, the call for a vaccination is not a valid reason to cancel free of charge. We understand that you want to stay in your home country to be vaccinated. We are happy to look with you to see if we can move your trip to another period in 2021.

I have not been vaccinated (yet) and therefore do not want to go on holiday, can I cancel free of charge?
No, this is not a valid reason to cancel free of charge. You can cancel or change free of charge until 1 May. Our regular cancellation conditions apply after 1 May. View a complete overview of our travel conditions here.

Can I get compensation if not all facilities are available on the campsite?
No, we do not provide compensation if it appears that the facilities are (partly) unavailable due to Covid-19.

Can I rebook my vacation to 2022?
Unfortunately it is not possible to rebook your holiday to 2022. You can choose to rebook your holiday to another destination, such as Luxembourg or Austria, which might be a little closer to home. Or check out the options later in the year, such as in September.

About the voucher / credit note
If we had to cancel your 2020 trip due to the corona virus, we have offered you a voucher. The voucher is valid for one year from the time of issue and can be used for all destinations in the Estivotravel offer. You can therefore book your next holiday within 1 year after issue and redeem your voucher. The arrival date of the new booking must be before December 31, 2021.

Did you cancel your 2021 trip due to the corona virus, and did you accept a voucher? The arrival date of the new booking must be before December 31, 2022. The voucher is valid for one year from the time of issue. 

How can I redeem my voucher?
When you  make your booking through our website, you can write the code of your voucher in the remarks. We will make sure to redeem the voucher at your booking.

Finally...
We understand that the holidays are different than usual. There will be measures at the campsites, but each campsite had plenty of time to be well prepared for this in 2021. Whether you go on holiday in your home country, or in Italy, measures will continue to apply as long as the virus is still there. But we also believe that staying outdoors on a campsite is a good choice in these times. At a campsite you have space around your own accommodation and at Estivotravel you also have your own sanitary facilities.

We sincerely hope that you will have a great camping holiday this summer with Estivotravel.

Kind regards,
Marcel Janssen
Director / owner Estivotravel

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