FAQ Coronavirus (COVID-19)

Last update: November 4, 2020 - 12:00.
We are pleased that we have been able to successfully close the season after facing a unique and special situation last summer. Our own mobilhomes in Italy & Luxembourg were fully booked from the beginning of July until the end of September, and lots of families have enjoyed their holiday. Despite the fact that the virus is not gone yet, we are looking forward to an even better season in 2021 with new expansions. Currently we are busy with the preparations of new mobile homes at a number of new campsites. That is why we would like to invite you to have a look around our current offer for 2021. The summer holiday remains a moment to look forward to, which is why you can book it without any obligation at Estivotravel.

For departures in 2021
At this moment it is not yet possible to predict the situation in 2021. Of course we hope to know more about this by then. We understand that you might have doubts about booking the holiday for 2021. For that reason we have eased our cancellation conditions, meaning you can cancel or change your booking free of charge until March 1, 2021. With early booking discounts of up to 50%, booking now means enjoying an extra discount.

Estivotravel uses the following early booking conditions:

  • Take advantage of early booking discounts until 50%
  • If the booking is changed, the early bird discount still applies
  • It is also always possible to change or cancel your booking free of charge until 1 March.
  • In case of cancellation, the deposit will of course be refunded immediately
  • Refund in case of negative travel advice or lockdown because of Covid-19
  • We ask for a 10% down payment within 14 days, 20% no later than 01-01-2021 and the remainder 4 weeks before departure
  • Certain of the best place in our luxury mobile homes

Find out more about our changed conditions for 2021 bookings

What measures apply in the country where I am going on holiday?
Please use the advise from the government from your own country. 

What measures apply at the campsite I have booked?
The campsites will draw up protocols for 2021 to ensure the safety of its guests. For the specific measures per campsite, we would like to refer you to the website of the campsite itself. The campsites will add their measures for 2021 over time. Click here for an overview of the campsites.

What if I want to cancel my trip myself?
If you want to cancel your trip, there will be costs from 1 March 2021. 

The following cancellation conditions apply to cancellations:

  • If canceled up to March 1 in the year you travel: free of charge*
  • Cancellation from 1 March in the year you travel up to the 42nd day before the arrival day: 30% of the travel sum;
  • Cancellation from the 42nd day to the 28th day before the arrival day: 60% of the travel sum;
  • Cancellation from the 28th day to the arrival day: 90% of the travel sum
  • In case of cancellation on the arrival day or later: the full travel sum.

*In case you have paid with a voucher, you will receive a new voucher. Valid until 31-10-2022.

About the voucher / credit note
If we had to cancel your 2020 trip due to the corona virus, we have offered you a voucher. The voucher is valid for one year from the time of issue and can be used for all destinations in the Estivotravel offer. You can therefore book your next holiday within 1 year after issue and redeem your voucher. The arrival date of the new booking must be before December 31, 2021.

Finally...
We understand that next year's holidays will be different than usual. There will be measures at the campsites, but each campsite has plenty of time to be well prepared for this in 2021. Whether you go on holiday in the United Kingdom (or elsewhere), or in Italy, measures will continue to apply as long as the virus is still there. But we also believe that staying outdoors on a campsite is a good choice in these times. At a campsite you have space around your own accommodation and at Estivotravel you also have your own sanitary facilities.

We sincerely hope that you will have a great camping holiday next summer with Estivotravel.

Kind regards,
Marcel Janssen
Director / owner Estivotravel

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