FAQ Coronavirus (COVID-19)

Date: March 19, 2020 - 14:00h

The corona epidemic affects us all, I sincerely hope that you read this email in good health. The health and safety of our customers our utmost priority, we do not want to endanger anyone unnecessarily. That is why we as an organization have taken a number of measures that can also affect your holiday. Please read the information below carefully. We keep a close eye on developments around the Coronavirus and will regularly share updates on our website.

Situation in Italy
Due to the current situation in Italy and the measures taken there, we have decided to postpone the opening of our Italian campsites until 9 May and cancel all arrivals before 9 May. If we can no longer offer your holiday, we have already contacted you about this. If your booked campsite decides to open even later; even then we will of course contact you. In the above cases, you can rebook your holiday to another destination within our offer. If this does not work, you will receive a voucher for the paid travel sum with which a replacement holiday can be booked at a later time. The voucher can be redeemed on a new booking up to one year after the date of issue, the arrival date may be more than 1 year ahead. Because there is force majeure and the cause is beyond our control, you cannot claim any further compensation.

Departures from May 9
For these bookings, based on the information we have now, we assume that your holiday will continue. Until then, we will do everything we can to ensure that our accommodations look as perfect as you are used to from us.

What if the situation has not improved since 9 May
We will review the situation 14 days before your arrival and we will contact you if your campsite is in an area with negative travel advice. We will then discuss the options with you. At this time, the situation changes every day, so it is not yet possible to estimate the situation at that time.

About the voucher
We fully understand that you may prefer a refund of the paid travel sum. However, the circumstances are so exceptional that we have opted for an exceptional solution. Industry association ANVR supports this solution.

Can I already rebook or cancel my booked holiday?
You can always cancel or rebook your booked holiday outside the above mentioned period (arrival from 9 May), in this case the cancellation conditions as described in our travel conditions apply.

We are hopeful that the good weather in combination with all the measures taken will ensure that we can safely return to a camping holiday. On behalf of the entire Estivotravel team, we wish you good luck and strength in this difficult but also weird time.

Kind regards,

Marcel Janssen
Director / owner Estivotravel

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