Article 1: Payments and cancellation
If you have made a booking for 2023, we require a deposit of 30% withing 2 weeks after booking. The rest of the payment must be paid no later than 4 weeks before the arrival date. If the travel agreement is concluded within 4 weeks before departure, the entire payment must be paid immediately. In case you have made a request with arrival within 4 weeks, and your request is rejected by the campsite or provider, the amount paid will be refunded within a maximum of 10 working days. You can pay the first payment or the total travel sum directly when booking via credit card, Apple pay or bank transfer. You can also choose to pay later. After booking, you receive a booking confirmation with a date for which the first payment must be received. If you decide to pay later, you can do this by logging in to 'My Booking' or by transferring the amount to our bank account. If payments are not made within the set period, the tour operator has the right to cancel the reservation and the booker is liable for the cancellation costs. If an agreement is cancelled, the traveler will owe the following costs:
- If cancelled till the 28th day before the travel day: 30% of the travel sum
- If cancelled from the 28th day till the 14th day before the travel day: 60% of the travel sum
- If cancelled from the 14th day till the 7th day before the travel day: 75% of the travel sum
- If cancelled from the 7th day till the arrival day: 90% of the travel sum
- If cancelled at the arrival day or later: the total travel sum (100%)
Cancellations by traveler must always be confirmed in writing. It is not possible, in case of cancellation, to transfer amounts which are already paid to a booking for the following year.
Reservations for 2024
If you have made a booking for 2024, and you book before the 17th of December, we require a deposit of 10% and a deposit of 20% before 1st of January 2024. If you have booked after the 17th of December, we require a deposit of 30% within 2 weeks after booking. The rest of the payment must be paid no later than 4 weeks before the arrival date. If the travel agreement is concluded within 4 weeks before departure, the entire payment must be paid immediately. The bookings for 2024 can be changed or cancelled free of charge until March 1, 2024 at the latest.
Article 2: Refund guarantuee
- The refund guarantee entitles you to a refund of the paid amount if your destination has a quarantine obligation on arrival or on return to the country of origin from 2 weeks before arrival.
- You cannot claim the refund guarantee if the quarantine obligation only applies to unvaccinated people.
- The refund guarantee expires if the booking has been changed the last 2 weeks.
If the refund guarantuee apploes to your holiday, we will give you the following 3 options from 2 weeks before arrival:
- Rebook to another destination and/or date
- Voucher for the paid amount
- Refund of the paid amount
Article 3: The voucher
If we had to cancel your booking because of Covid, we have offered you a voucher. This voucher is valid for 1 year from the issue date and can be used for all destinations of Estivotravel. You can use the voucher to book your new holiday within a year after the issue date. You can find the validity period on your voucher.
Article 4: Discounts and last minutes
Estivotravel reserves the right to offer discount through last minute actions to those who book a trip from that moment onwards. You are not entitled to a refund if a holiday booked by you is offered for a lower amount later, by getting a discount or special offer.
Article 5: Changes made by the client
Changes that result in an increase in the rent or where the rent remains the same are in principle free of charge. If the change is possible, it will be confirmed by e-mail. Changes that result in a lower travel sum are considered as a part cancellation. The cancellation conditions are applicable for this (Article 1 Payments and cancellation). You can extend your stay at the campsite if the accommodation is still available. You can arrange this via the campsite manager or by contacting Estivotravel. It is not possible to claim on early booking discount or other applicable actions.
Article 6: Mandatory final cleaning
Final cleaning is mandatory in Estivo Premium, Elegante, Mirage, Easy, Compact and Special mobile homes (€65,-). The cleaning costs for Santa Marina are €50,- and have to be paid on spot. The cleaning costs for the other mobile homes can be found at the accommodation information.
Article 7: Accommodation availability and deposit
Most Estivo mobile homes, are available from 3 p.m, except at camping: Ca Savio, Malibu Beach, Pra Delle Torri, Union Lido, I Pini, Montescudaio, Norcenni Girasole and TerSpegelt. The mobile homes at these campsites are available from 4 p.m. The other mobile homes or lodge tents are available from 4 p.m. On the day of departure you must leave your mobile home or lodge tent by 10 a.m. at the latest. For late arrival or earlier departure than reserved, no refund will be made for unused accommodation. If we unexpectedly cannot offer the reserved accommodation due to force majeure, you will be notified immediately. If possible, an equivalent alternative is offered without affecting the travel sum. If you do not wish to make use of this, all money paid will be refunded immediately. The deposit of (€100 via SEPA mandate) must be paid on spot.
Article 8: Tourism Tax
In every country it is mandatory to pay Tourist taxes. The amount of the tourism taxes is defined by the local municipalities. The average amount of these tourist taxes are from €0,50 up to €1,00 per person for each overnight stay. Usually this amount is paid at the arrival of the camping. In Croatia it is usual to pay administration costs upon arrival the costs for this are around +/- €1,- per person. (per accommodation, not per night). On the following campings in the Netherlands it is mandatory to pay the tourism tax during the booking process. The costs of this is €1,- per person per night: Camping TerSpegelt
Article 9: About the use of the accommodations
Guests must use and maintain the property with care. It is possible that tents and mobile homes in the implementation have minor differences. Pitches can have different sizes or shapes (also on the same campsite). We reserve the right to recover any damages and/or loss of our property that has been made available to its guests. If damage and/or loss is detected, this must be reported immediately to the campsite staff member. The campsite staff member will ensure that the shortcoming is rectified as soon as possible.
The person who books the trip for other participants is jointly and severally liable for all others that he/she registers. If the maximum number of persons allowed is exceeded, there is a possibility that access to the accommodation will be refused. We do not accept any responsibility for this. The holidays are based on a family, travelling with one car. If this is deviated from, this can cause problems. The risk and any costs are for the applicant. It is not always possible to park your car at the accommodation, but the car has to be parked at the central parking.
The travel organization does not accept young people under 25 without supervision in their accommodations. The organization reserves the right to refuse alternative reservations without giving reasons. We do not accept any liability for loss, theft, damage or injury to tenants and users of the accommodation offered via the travel provider.
Use of a safe at the campsite is at the risk of the tenant, the travel organization can not be held liable for theft and damage from the available lockers. Users of the accommodations must respect the rules of conduct, which have been established by the campsite owner. In case of violation, the campsite and the tour operator have the right to refuse access to the grounds/accommodation.
Article 10: Rules concerning pets
Pets are allowed on request in several accommodations. You will find this information on the website or you can ask us. If you bring a pet into an accommodation or a campsite without any permission, the travel provider reserves the right to refuse access to the campsite of accommodation. If you bring your pet, you should always bring a vaccination certificate from your pet, so that it can be shown on the campsite (on request).
Article 11: About camping facilities
Site owners may be forced not to make all amenities, such as swimming pool, entertainment or shops, fully available or even keep cloes during the (early) pre-season and in the (late) late season. It is possible that this happens without informing us. The mentioned opening dates of swimming pools and animation are subject to change. Swimming shorts are not always allowed in some swimming pools and on some campsites wearing a swimming cap is mandatory. The information on the website has been compiled with great care. We are not responsible for changed regulations during the holiday season. In addition, we are not responsible for outside influences such as on-site construction activities, weather conditions, vermin, noise pollution and the operation of camping facilities (like WIFI, swimming pool). For some facilities or activities of the campsite a (small) contribution may apply.
Article 12: Visual material
Placed photos and drawings serve to give an impression of the destination and/or accommodation. No rights can be derived from this. The travel provider reserves the right to use all photo and video material made available to the travel provider (via email, Facebook or any other form) for commercial purposes such as websites, brochures and such.
Article 13: Travel documents
You are responsible for having the valid travel documents (including the children) that are required for your destination. The travel provider accepts no liability for the consequences arising from not being in possession of the correct travel documents.
Article 14: Travel documents
After we have received your full payment we will send you the travel documents by e-mail. You must print these travel documents and take the printed version with you to your holiday address. Showing your travel documents on a phone or tablet is not accepted by every campsite. Without valid travel documents you may be refused entry to the accommodation and/or campsite.
Article 15: Pitch guarantee
At campsites where the Estivo Premium is offered, it is possible to book this with pitch guarantee. By taking out the pitch guarantee, you are assured that you will be placed in the best place of your choice. On the map you can choose a number and note the number of your preference in the comments field with your booking. If it is not possible for us to confirm your preferred number, for example because it is already occupied or it does not fit in the schedule, we will contact you and we will see what is possible together. The pitch guarantee will cost €75 per booking. From April 1. 2023, you can only book the place guarantee on request. If we are unable to honor this guarantee, you are entitled to a refund of the costs paid for this.
Article 16: Preferences
If you are going on holiday with two or more families, you may want to stay next to each other. Or you prefer a shady place, or close to the pool. You must specify a preference when you book your holiday. Of course we do our best to comply with your request. However, we can not guarantee that your preference can actually be made.
To stand together with several families, you can book the next to each other guarantee (= a paid preference). For the next to each other guarantee you pay EUR 30 per accommodation. Underneath each other we also understand accommodations opposite eacht other, with their backs against each other, diagonally opposite, etc. There must be no accommodation between you and the other family.
Article 17: Errors
Our website has been compiled with the greatest possible care. Obvious errors and mistakes on our website do not bind us. These kinds of errors and mistakes are - from the perspective of the average traveler - recognizable as such or should be at first sight.
Article 18: Revocation
As a traveler, you have the right to cancel free of charge within 24 hours after receipt of the booking confirmation/invoice of the travel agreement, without stating reasons.
In this context, traveler is exclusively understood to mean the main booker. You have no right of withdrawal if you make the booking within 8 weeks before departure.
Article 19: Complaints
We do our best to prevent complaints, but it can happen that you are not satisfied. If you have a complaint, report this directly to our campsite staff member. The employee will, if possible, try to find an acceptable solution. If, in your opinion, your complaint is not resolved sufficiently, you should contact the office where you booked. If this does not lead to a satisfied solution, you can submit your complaint to us in writing or by e-mail within 1 month after returning home. Complaints submitted after 1 month can no longer be processed.
For situations that are not described in these travel conditions, the management decides.